These CRLT resources provide strategies for anticipating and responding to difficult discussions as well as classroom incivility:

• Guidelines for planning and facilitating discussions on difficult or controversial topics
• Responding to incidents of hate speech
• Teaching and learning in a tense election season
• Strategies for making productive use of tense or difficult moments
• Facilitating Challenging Conversations in your Classes (blog post)
• Sample guidelines for class participation
• Guidelines for responding to particular topics and tragedies
• Responding to Incivility in the College Classroom

Additional resources from around the web:

• "Managing Hot Moments in the Classroom" (Harvard University)
• Difficult Dialogues (Vanderbilt University)