Guidelines for Discussion of CyberBullying and Expressions of Anti-Gay Sentiment

Resource Title:
Guidelines for Discussion of CyberBullying and Expressions of Anti-Gay Sentiment

The Center for Research on Learning and Teaching (CRLT) has developed discussion guidelines to help instructors facilitate classroom discussion around incidents that involve the use of racial or sexual epithets, taunting, and other behavior that expresses hostility, derision or violence. In light of recent attacks made on the UM MSA President Chris Armstrong, and the tragic death of Rutgers first year student Tyler Clementi, precipitated by invasion of his privacy, we have adapted those guidelines to help instructors plan discussions or handle unexpected questions.  The following guidelines help address the issue of respecting sexual identity and intimacy, and the issues of ethical practice in cyberspace.

Whatever the context, discussion about such topics must be structured in a way that defines boundaries for the process, and that brings the discussion to closure within the classroom. Discussion should be inclusive of all students in the class. It should extend discourse beyond polarized and polarizing debates. Finally, discussion must acknowledge that facts and interpretations of specific social conflicts may change with time, but tools for conceptual understanding and dialogue will continue to be useful past the current moment.

You can also refer your students to the University Record Online's report of former President Mary Sue Coleman's and other voices of support for MSA President Chris Armstrong  

Spontaneous Discussions: Dealing with the Unanticipated

If, during class, a student raises an issue or example of intense social conflict or interpersonal enmity involving hate or bias, consider the following strategies:

1. Acknowledge the student who raised the issue or example while noting that students may vary in their responses and concerns.

2. Decide whether you are ready and willing to engage with this topic right away.

3. Quickly assess whether the class would like to spend time sharing views about the topic.

If students want to have a dialogue, schedule a discussion for a later class and suggest ways that students could prepare. Consider the strategies outlined in the “Planned Discussions” section below.
If a discussion seems inappropriate or undesirable, encourage students to identify campus forums and reliable sources of information to share with one another, rather than discussing the matter in class.

Planned Discussions

1. In deciding your goals and structure for discussion, also carefully define the role of personal viewpoints, experiences, and opinions in the discussion.  (That is, you may decide to have students  name the feelings they have in response to public incidents and/or class discussion, whether personal views are to be discussed (with respect), or whether you want such views to be expressed and acknowledged but not be the subject of commentary by others.  You may also want to provide students with a limited time for writing individual reflection on issues and class discussion.

2. Identify an objective for the discussion. Starting class with a clearly articulated objective will shape the nature of the discussion and link it to other course goals. Examples of general objectives include:

  • Connecting the topic with course material, including fundamental concepts and strategies for analysis and thoughtful reflection.
  • Increasing awareness about the topic by providing information that is not generally addressed in informal discussions.
  • Promoting critical thinking by helping students to understand the complexity of the issues.
  • Enhancing skills for dialogue that students can take into other venues.
  • Relating classroom discussion to the roles that students, faculty, and staff have as citizens within the university community, and within larger society.

More specific objectives for discussion about conflict, especially those involving hate or bias, may focus on policies, social conventions, civic responsibilities, and protection of individual rights of speech and privacy, including the following:

  • Examining and developing positions on issues of social policy, university policy, or social convention.
  • Examining and developing positions on the tensions between public and private actions, especially with respect to web-based communications.
  • Examining transformations over time, and across cultural and national differences, in the understanding of identities and social convention.
  • Identifying a core problem underlying social conflicts and exploring possible answers to the problem.
  • Analyzing the root causes or reasons for a social conflict (i.e., a past-oriented discussion).
  • Exploring possible consequences or implications of a conflict (i.e., a future-oriented discussion).
  • Planning effective actions to reduce such incidents and/or to support vulnerable populations.

(This second list is substantially adapted from Ronald Hyman, 1980, In Improving Discussion Leadership.  New York: Columbia University, College Teachers Press.)

3. Plan to establish ground rules for the discussion. In class, instructors can either work with students to generate ground rules, or they can present a set of ground rules and then work with students to accept or modify them. The ground rules serve as guidelines for conduct during the discussion. Some suggestions include the following:

  • Listen respectfully, without interrupting.
  • Respect one another's views.
  • Criticize ideas, not individuals.
  • Commit to learning, not debating.
  • Avoid blame and speculation.
  • Avoid inflammatory language.

It is important that students agree on the ground rules before discussion begins.

Also note the section Handling Emotional Responses, below.

4. Provide a common base for understanding. For example, assign readings on a specific conflict, instruct students to select their own readings to bring to class, or show a video clip to prompt discussion. An instructor may also have students read short materials during class.

  • In class, ask students to identify key points of information, stating their source.  (You can ask students to do this individually and then pool the information, or you can simply elicit information from the class as a whole.)  Make a list of these for the whole class.
  • Use this elicitation as a time to distinguish evaluative, “loaded” comments from less evaluative statements, and from statements of personal opinion or experience.  Acknowledge how difficult it may be to make these distinctions at times.
  • In order to identify and situate threads of discussion that are extraneous to the focus, or are very speculative, ask for and identify information that students would like to know to clarify their understanding on these questions or tangents, even if that information is not available.

5. Because any social conflict is a complex topic, it is important to establish a framework for the discussion in addition to having an objective.

  • Focus the discussion on a particular issue or set of issues (e.g., the origins of inequalities that may be expressed or perceived, the histories of social conflict that may be understood differently by different social groups, the value of diversity and ways that value can be undermined by hostile environments, the relationships between verbal and physical violence, the issues of free speech, the alternatives to deriding language in the context of conflict).
  • Prepare a list of questions to guide the discussion.

6. In order to keep a discussion focused and purposeful, be an active facilitator rather than a passive observer. On the other hand, be careful not to over-control. A facilitator intervenes throughout the discussion to reword questions posed by students, correct misinformation, make reference to relevant reading materials or course content, ask for clarification from contributors, and review the main points.

7. Encourage broad class participation. Do not allow the most talkative or most opinionated students to dominate the discussion, and do not allow any students to claim “expert” status based on their experiences or connections to a particular conflict. Some methods for increasing the number of discussants include:

  • The Round: Give each student an opportunity to respond to a guiding question without interruption or comments. Provide students with the option to pass. After the round, discuss the responses.
  • Think-Pair-Share: Give students a few minutes to respond to a question individually in writing. Divide the class into pairs or trios. Instruct the students to share their responses with group members. Provide students with explicit directions, such as “Tell each other why you chose the answer you did.” After a specified time period, have the class reconvene in order to debrief.  (This technique is especially useful for a large lecture class, where a round is not feasible.)
  • Sharing Reflection Memos: Prior to the discussion, have students write a reflective memo in response to a question or set of questions that you pose. As part of the discussion, ask students to read their memos, and/or share them in pairs or threes.

With each of these methods, the instructor needs to summarize the various responses and relate them to the discussion objectives.

8. To encourage students to develop their ability to discuss the issues raised by listening to one another and exchanging viewpoints, be prepared with possible interventions, such as the following reminders:

  • that your goals are to increase insight and to lessen defensiveness
  • that everyone needs to be actively listening and working on their ability to tolerate opposition
  • that persuading is different from informing, and that reaching a consensus is not the goal of your present discussion.

9. To respect the diversity of opinions and the varying knowledge levels among students, strive for balance in the dialogue, including

  • discussing of both historical and current situations.
  • considering issues for individuals, for groups, and for social institutions and conventions.
  • balancing self-expression and listening to others.
  • drawing on both affective and cognitive information in a way that makes the instructor and the students comfortable.
  • acknowledging tension between key underlying values such as non-discrimination and free speech.

10. One key issue in discussions about social conflicts is the opportunity for students from different backgrounds to interact and to talk in settings that are conducive to thoughtful exchange about differences. Agree to discuss this topic in a way that does not make assumptions about any members of the class (including the instructor). Some individuals may feel more invested in or implicated by the issues (or others might assume they are).  Make sure no one is put on the spot, and recognize that students may have strong feelings and perspectives on the topic, and these feelings and perspectives may be unpredictable.

11. An instructor can utilize various techniques to defuse growing tension in the class or between particular students by:

  • involving additional discussants who have different perspectives
  • dividing the class into small groups for a few minutes to closely examine a specific point
  • instructing students to spend some time writing about a specified issue

For additional suggestions, refer to Managing Hot Moments in the Classroom by Lee Warren.

12. Conclude by summarizing the main points of the discussion. Students are more likely to feel that a discussion was valuable if the instructor, with the help of the class, synthesizes what has been shared.

13. It is useful to obtain student feedback about the quality of the discussion and to identify issues that may need follow-up. The Minute Paper is one strategy for obtaining feedback.

Immediately following the discussion, give students a few minutes to write answers to the following questions: “What is the most important point you learned today?” and, "What important questions remain unanswered for you?"

Review the student responses before your next meeting with the class. During the next class, briefly summarize the student feedback and thank the students for their participation.

Handling Emotional Responses

Even within a well-planned and thoughtful discussion, statements can be made, and tones of voice used, that will cause emotional responses of anger, confusion, hurt, fear, surprise, or embarrassment.  Such moments can be called “triggers.”

Responses to triggers include the following:

  • Avoidance -Avoiding future encounters and withdrawing emotionally from people or situations that trigger us.
  • Silence -Not responding to the situation although it is upsetting, not saying or doing anything.
  • Misinterpreting -Feeling on guard and expecting to be triggered, we misinterpret something said and are triggered by our misinterpretation, not the words.
  • Attacking -Responding with the intent to lash back or hurt whoever has triggered us.
  • Laughing -Being overcome by awkwardness or tension and bursting out in laughter, which can be misinterpreted.
  • Launching asides or side conversations -Being unable to suppress commentary.
  • Internalizing -Taking in the trigger, believing it to be true.
  • Being confused -Feeling angry, hurt, or offended, but not sure why we feel that way or what to do about it.
  • Naming -Identifying what is upsetting us to the triggering person or organization.
  • Confronting -Naming what is upsetting us to the triggering person or organization and demanding that the behavior or policy be changed.
  • Starting with surprise -Responding to the trigger in an unexpected way, such as reacting with constructive humor that names the trigger and makes people laugh.
  • Using discretion -Because of the dynamics of the situation (power imbalances, fear of physical retribution), deciding not to address the trigger at this time.

It can be helpful to identify these responses to triggers for the students, and to identify these as normal responses.

(This section on triggers is adapted from Pat Griffin (1997). Introductory module for the single issue courses in Teaching for diversity and social justice: A sourcebook, Maurianne Adams, Lee Ann Bell, and Pat Griffin, eds. New York: Routledge, pp. 78-79.)

For strategies on responding to expressions of bigotry in everyday life, see the SpeakUp! web project of the Southern Poverty Law Center:

Handling Issues That Involve the Instructor's Identity

Discussing an issue of social conflict can involve the instructor's identity in a number of ways.  Students may make assumptions about the expectations an instructor has in leading the class discussion.  Assumptions may be based on the students' perception of the instructor's identity, on the way that the instructor has handled other class sessions, and on their personal interactions with the instructor.  Taking the role of facilitator may reduce the extent to which an instructor's identity is an issue for students.

Students may expect their instructor to express his or her own point of view, or they may ask explicitly for this view.  In deciding how to respond, instructors should consider their comfort in expressing personal views, and also the impact such expressions will have on this and future discussion in class.

In addition, some issues and events may trigger reactive responses in an instructor, and students may say things and speak in ways that trigger emotional reactions.  Instructors need to be aware of the possibility (or even the likelihood) of having an emotional response, even if a discussion is thoughtfully planned.  Recognizing the response and the trigger as such will help an instructor to stay even-tempered in leading the discussion.  To handle statements that trigger emotional responses, instructors will want to draw on techniques that will allow them and the class to step back and gain perspective (e.g., naming the triggering issue, giving oneself time by asking students to do a brief writing exercise, working with the class to reframe or contextualize the triggering statement).  If an instructor needs to let such a moment simply pass by, it is important to find time later to talk through the experience, and to address the triggering issue with others who are outside of the class.

In the event that one or more students try to draw the instructor into an emotional response, the ground rules for discussion can play a vital role, and the instructor can model constructive behavior in demonstrating how to unpack such a heated moment by reviewing what had led up to it, in pointing out differences between baiting, debating, and discussing, and/or steering the discussion into a more useful direction.

University Resources

To discuss additional strategies or concerns, contact CRLT consultants by phone 734-764-0505, by email (, or in person (1071 Palmer Commons). CRLT can also develop customized workshops for units.

Resources specific to student conflicts are available through The Office of Student Conflict Resolution. Their counseling staff provides mediation and counseling to assist with any conflicts involving students. They are also available to come to classes to discuss conflict resolution.

The Office of Institutional Equity provides training, consultation and other programming for faculty, staff, students, and management.

The Office of Academic Multicultural Initiatives provides programs and resources that support students from underrepresented groups, individually and through student organizations.

For The Statement of Student Rights and Responsibilities that applies to all U-M students.  For a statement of University policy on Violence in the University Community, see the Standard Practice Guide

The University of Michigan Spectrum Center ( supports student-centered education, outreach, advocacy and support around LGBT issues. 

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